IT Support

Support Services

Support Services

Whether you have 5 employees or 500, the Bett Group has the professionals to support your technology users and infrastructure. Custom tailored support plans are crafted specifically to address the needs of each client. When a support case is open, our goal is to expeditiously get the right people on the problem to ensure optimal and continued functioning of your business. We can do this because of our broad access to subject-matter experts and our efficient communication and monitoring systems.

Some of the types of services we provide are:
  • On Demand, Remote IT Support: designed to provide responsive, professional support by leveraging current remote access technology.
  • On-site Support: provide temporary or permanent on-site support staff.
  • IT Management Services: manage IT staff, strategic and tactical IT planning, develop policies and procedures, IT budget development, etc.
  • System and Network Monitoring, Alerting and Response: setup and maintain proactive systems to monitor critical server, appliance and network infrastructure, with multi-level alerting and escalation to insure quick response to outages.
  • Helpdesk Services: centralized IT support communication point, providing web site, email, chat, texting and call-in services.
  • System Maintenance, Patching, etc.: desktop, server and network management services including maintain patches up to date, upgrading operating systems, applications, etc.
  • File and Document Management and Online Backup: setup file hosting systems, establish storage quotas, develop and implement online backup plans, etc.